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Privacy Policy is owned by and operated by The Phoenix Luxury Co Ltd trading as Thomas Lyte (“Thomas Lyte”, “we”, “us”, “our”).

The Phoenix Luxury Co Ltd (Trading as Thomas Lyte)

Registered in: England and Wales

Registration no.: 03031260

Registered Office: 9 Hurlingham Business Park, Sulivan Road, London, SW6 3DU

VAT number: GB 654 0525 51


We value your privacy, so we’ve laid out our privacy policy below to enable you to understand how Thomas Lyte will collect and use your personal information.

1. How will my personal information be collected?

We may collect your personal information when you:

  • Register or use (the “website”)
  • Contact Thomas Lyte by telephone or email
  • Enter any prize draws or competitions run by Thomas Lyte
  • Complete any forms for transactions, employment or other purposes


2. What personal information may be collected?

In addition to personal details such as your name, date of birth, address, email and telephone number, we may also collect:

  • Details of transactions or orders you make at Thomas Lyte via our website
  • Details of your shopping preferences, such as your favourite products.
  • Details of your visits to our website and the resources that you access
  • Details of when you contact Thomas Lyte by email, post, social media or telephone (please note that we may keep a record of this correspondence)
  • Any other information from which we can identify you, or which is available on public registers


With your permission, we retain your personal information, preferences and details of your transactions to keep you informed by email, post, phone and/or through other digital means (including social media) about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Thomas Lyte.


We may also use your information to:

  • Maintain and update your account details if you set up an account via our website (e.g. a change to your address, order information or marketing preferences)
  • Improve and tailor the content and appearance of the website to ensure that the most relevant content is presented to you
  • Administer any prize draws or competitions run by Thomas Lyte. Please refer to the specific terms and conditions for each prize draw or competition
  • Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products and services we offer


3. Where and how will my information be shared?

We do not sell any of your personal data to third parties. However, whilst providing our services to you, we share your data with the following categories of companies:

  • Companies involved with the payment and logistics of your purchase, such as payment service providers (e.g. Paypal) and delivery companies.
  • Professional service providers who help us run our business, such as website hosts and marketing agencies
  • Credit reference agencies, law enforcement and fraud prevention agencies, in an effort to prevent fraud
  • Third party sites approved by you, such as social media sites (if you choose to link your accounts to us)


As our website contains links to third party websites, the information you provide will be subject to the third party’s privacy policy, as well as this privacy policy. Thomas Lyte assumes no responsibility for the privacy practices or the content of these websites.


4. How long will my personal information be kept for?

We will not retain your data for longer than necessary for the purposes set out in this policy. Please note that different retention periods apply for different types of data. Once data reaches its disposal date it will be deleted from our systems, physically destroyed or put beyond use if not permanently deleted.


5. What rights do I have relating to my personal information?

You have the following rights relating to your personal information:

  • Be informed about how your personal information is being used
  • Access the personal information we hold about you
  • Request a change to the personal information we hold about you
  • Request that we delete your data, stop collecting or processing it
  • Unsubscribe from marketing communications
  • Make a complaint to the Information Commissioner’s Office


6. How can I unsubscribe and/or request a change to my personal information?

You may request to unsubscribe from our communications or have your details changed or deleted by contacting our customer service team directly via or +44 (0) 20 7751 8844.


You may also unsubscribe by clicking the “unsubscribe” link in any communication that we send to you by email. Please also note that while your request is being processed, for a brief period you may continue to receive communications that are already on their way to you.


7. Job applications

By providing us with personal data contained in your job application form and/or resume you are giving Thomas Lyte the consent to processing your details for work-finding purposes.

The Conduct Regulations state that candidates’ application forms and CVs must be kept for at least one year from the date of their creation and at least one year after the date on which you last provided services to the company.

The Asylum & Immigration Act states that copies of any documents (e.g. Passports & Right to Work Visas) must be kept for at least three years after an employee ceases employment.


8. International transfers

To deliver products and services to you, it is sometimes necessary for us to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.


If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.


9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.